Shipping Policy – PostNova

Thank you for shopping with PostNova

We aim to deliver your attar quickly, safely, and smoothly. Please read our shipping policy to understand how your orders are processed and delivered.

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🚚 Order Processing Time

• All orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order is packed and shipped, you will receive a confirmation email and tracking link.

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📦 Delivery Time

Our standard delivery time is:

• 4–7 business days for most locations across India

• Remote or rural areas may take an additional 1–2 days

Delivery timelines may vary during festivals, holidays, or high-demand periods.

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🛒 Shipping Charges

• Free shipping may be available on prepaid orders above a specified minimum amount.

• Standard shipping charges may apply depending on order value, weight, or delivery location.

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🔍 Order Tracking

You can track your order anytime using the tracking link sent to your email after shipment.

You may also visit our Track Order page and enter your order number.

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🏠 Incorrect or Incomplete Address

If the shipping address provided during checkout is incorrect or incomplete, the order may be delayed or returned.

Customers are responsible for providing accurate shipping information while placing the order.

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📦 Damaged or Missing Items

If your package arrives damaged or if any item is missing, please contact us within 24–48 hours of delivery.

Kindly provide photos or video proof so our support team can assist you quickly.

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🚫 Non-Delivery Situations

PostNova is not responsible for delivery failures caused by:

• Incorrect shipping address

• Customer unavailable at delivery time

• Customer refusing the parcel

• Courier delays due to weather, logistics, or operational issues

Customers may contact the courier service directly using the tracking number for real-time delivery updates.